Partner Programs FAQ

Frequently Asked Questions:

1. Can I set my own prices?
2. Will IP Mirror contact my customers?
3. Will my customers receive invoices from IP Mirror?
4. How will I be billed for registrations/transfers/renewals?
5. What would IP Mirror do if my customers contact IP Mirror directly for domain name renewals?

Can I set my own prices?

Yes, you can freely set your own prices.

back to the top

Will IP Mirror contact my customers?

No, we do not contact your customers unless your customers seek help from us.   We will re-direct enquiries from your customers back to you.

back to the top

Will my customers receive invoices from IP Mirror?

We encourage your customers to register and renew domain names through you, therefore you will be our billing contact to pay for all registrations and renewals promptly.   By default, your customers will not be contacted for any billing matters.

For Partners using the Customer Account in ccTLD Box:      the ccTLD Box allows the Customer Account holder to create “Contacts”  and define the billing contact for each domain name.&  related web products      Bills will be sent to the respective billing contacts as have been indicated in your account.     Customer account holders will be responsible to ensure that billing contact details are correct and to provide  login access only to representatives that you have authorised.

If you have created a Contact & decide to provide login access to your customer,  this means that he/she will be able to access the system independently to register & manage domain names & web products  as well as define billing contact.    These cases will be treated consistently - bills will be sent to whichever billing contact has been indicated in your account  by your customer or yourself.    

back to the top

How will I be billed for registrations/transfers/renewals?

Each Partner will have a credit account allowing you to register/renew/transfer-in domain names instantly and which are paid from this credit account.   You can top-up your credit account when it runs low via credit card payment, cheque, or GIRO.   Full report detailing each transaction can be downloaded any time you wish.

Partners can also checkout orders by credit card.   Soft copy of invoices are downloadable any time you wish.  We apologise that we do not send hardcopy invoices.

back to the top

What would IP Mirror do if my customers contact IP Mirror directly for domain name renewals?

We encourage your customers to renew domain names through you.  If your customers contact us for renewals, we will re-direct such requests back to you.  Our renewal reminders sent on your behalf will indicate you as the contact person for domain name renewals.

back to the top

back to partner programs

go to help centre