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Partner Programs FAQFrequently Asked Questions:
Can I set my own prices?Yes, you can freely set your own prices.
Will IP Mirror contact my customers?No, we do not contact your customers unless your customers seek help from us. We will re-direct enquiries from your customers back to you.
Will my customers receive invoices from IP Mirror?We encourage your customers to register and renew domain names through you, therefore you will be our billing contact to pay for all registrations and renewals promptly. By default, your customers will not be contacted for any billing matters. For Partners using the Customer Account in ccTLD Box: the ccTLD Box allows the Customer Account holder to create “Contacts” and define the billing contact for each domain name.& related web products Bills will be sent to the respective billing contacts as have been indicated in your account. Customer account holders will be responsible to ensure that billing contact details are correct and to provide login access only to representatives that you have authorised. If you have created a Contact & decide to provide login access to your customer, this means that he/she will be able to access the system independently to register & manage domain names & web products as well as define billing contact. These cases will be treated consistently - bills will be sent to whichever billing contact has been indicated in your account by your customer or yourself.
How will I be billed for registrations/transfers/renewals?Each Partner will have a credit account allowing you to register/renew/transfer-in domain names instantly and which are paid from this credit account. You can top-up your credit account when it runs low via credit card payment, cheque, or GIRO. Full report detailing each transaction can be downloaded any time you wish. Partners can also checkout orders by credit card. Soft copy of invoices are downloadable any time you wish. We apologise that we do not send hardcopy invoices.
What would IP Mirror do if my customers contact IP Mirror directly for domain name renewals?We encourage your customers to renew domain names through you. If your customers contact us for renewals, we will re-direct such requests back to you. Our renewal reminders sent on your behalf will indicate you as the contact person for domain name renewals.
Are there any charges applicable for Partner Basic signup?Purchase of Credits is a pre-requisite for Partner Basic account holders. The initial quantum of credits required is displayed during the partner basic signup process. You will be able to utilise the full value of these Credits for future transactions in your Partner Basic Account.
Are there any charges applicable for Partner Advanced signup?Purchase of Credits is a pre-requisite for Partner Advanced account holders. The initial quantum of credits required is displayed during the partner advanced signup process. You will be able to utilise the full value of these Credits (less Partner Advanced Security Administration Fee*) for future transactions in your Partner Advanced Account. * Partner Advanced Security Administration Fee includes Comodo SSL Certification validity for one year and is renewable on a yearly basis.
for example: Total amount to be paid: US$ x
How long must I wait before I can start using my Partner Programs account?Following sign up, both Partner Basic and Partner Advanced account holders will be subjected to initial Credit Card fraud checks where applicable, and this will take up to 2 working days. In addition, Partner Advanced account holders are requested to allow 3 to 5 working days for set up of the SSL Certification before the account can be utilised.
Can Partners apply for API access?We offer two types of API for our Partners to choose from, one is the EPP Client API which is based on RFC 3375, while the other type is RAPI which is a series of HTTPS POST commands. Utilising either of these methods, Partners can implement their own real-time domain name operations within any website. Learn more about the differences between EPP and RAPI here. EPP or RAPI are only available for use by Partners. To apply for EPP and RAPI access, here are the steps: EPP:1. Log into your partner account
RAPI:1. Log into your partner account
What is the Difference between EPP and RAPI?The feature lists below show the key differences between EPP and RAPI: EPP:
RAPI:
Is ccTLD Box available in WHMCS? How can Partners apply for ccTLD Box in WHMCS?Yes, the ccTLD Box has a Registrar interface for WHMCS. Partners who are currently on, or intending to use the WHMCS Platform will be able to connect directly to the ccTLD Box Registrar Application Interface, which allows the execution of domain name operations like registrations and renewals in real-time, without any manual intervention. To access application instructions for ccTLD Box connection in WHMCS, just log in to your Partner Basic Account & select “Partner Tools” > “WHMCS”. |
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